Contact Others - Useful Resources
We are not alone. There are many other organisations which help older people in Australia. We offer these links to other websites and other organisations, but emphasise they are all separate from Empowered Ageing.
Government bodies and official agencies
- My Aged Care
1800 200 422
This website is the way the federal government wants to interact with aged care recipients. It is very substantial with a lot of information available if you dig through the website.
We recommend you phone My Aged Care. They have trained people answer the phone, their answers do vary in quality but they try to help. 1800 200 422
- Financial Information Service
This is part of the federal Department of Health. Their mission is to provide education and information to individuals and groups. Their remit is wide but they can help you navigate the means tests of centrelink.
- Aged Care Quality and Safety Commission
1800 951 822
This is an Australian Government statutory body charged with regulating and promoting the quality of aged care, and with processing complaints from aged care clients. They run accreditation audits on aged care providers during which they ask clients to comment on the care they receive. The Commission provides a free service to anyone with concerns about the quality of subsidised aged care services, especially concerns about care. In 2019 the commission was form by combining the roles of Australian Aged Care Quality Agency and the Aged Care Complaints Commissioner.
- Australian Health Practitioner Regulation Agency
This agency manages the registration of health professionals across Australia. If you have the name of a health professional you can check they are currently registered on the AHPRA website. We suggest you do check the qualifications and registration status of nurses, podiatrists and other health professionals you might bring into your home.
- Local Council
- Contact your local government council. Most will run several community care services, often free or heavily subsidised. Ask what services they have for seniors, such as non emergency transport to medical appointments, day respite programmes, social day outings, subsidised in home visits by occupational therapists for safety advice, help arranging installation of handrails, activites at a community centre, etc. Council will also know of other local organisations which may be helpful.
- Carer Gateway
A government service providing information and resources supporting carers.
- State Library NSW: Legal Information - Health and Ageing
View a collection of information, including fact sheets, online books, legislation, and books in the State Library.
Not For Profit organisations, Community services and Professional organisations
- Occupational Therapy Australia
1300 682 878
Occupational therapists are professionals who advise and assist people to live well, participate in activities, overcome challenges, retain dignity, and enjoy a high quality of life. An OT may be hired to advise on overcoming hazards in the home, what home modifications are best, how to use aids and how to undertake caring tasks safely.
- Assistive Technology Australia
Formerly known as Independent Living Centre NSW. Offers information and advice to individuals and organisations about assistive technology and the built environment, such as modifying a home. They run a showroom at Westpoint Blacktown NSW.
Older Persons Advocacy Network
OPAN run a National Aged Care Advocacy Line 1800 700 600
OPAN offer free information, advocacy and education services.
- Dementia Australia
National Dementia Helpline 1800 100 500
Formerly known as Alzheimer's Australia. This organisation represents and assists Australians living with all forms of dementia and their carers. They maintain a useful library at their head office in North Ryde, which they allow the public to peruse. They provide various support and a lot of services.
Check their news service: alzheimersnswlibrary.blogspot.com.au
Formerly known as Council on the Ageing. COTA is a advocacy agency which lobbies governments and other bodies on issues affecting older people in Australia.
- Seniors Rights Service
This is a community legal service for older people.
- Carers NSW
Carers NSW is an organisation which supports and advocates for carers.
- Community Groups
- Most areas have many community groups active in their local area. While a community group may not be trying to help older people, it may present opportunities for older people to be active, social and contribute. You need not feel alone and isolated, be busy, share your experience and wisdom. Consider joining a group such as: Bushcare, Rotary, Probus, Apex, Lions, Toastmasters, Mens Shed, book clubs (local library or bookshop), carers support group, church, etc.
Businesses offering useful services
This business is an online marketplace for care workers to find care recipients. Mable, previously known as Better Caring, charges fees to connect you with workers and to manage payments. They have the care worker submit timesheets to Mable, then charge your credit card for hours worked. Generally their systems work well.
- Home Care Hereos
This business is another online marketplace for care workers to find care recipients. They charge fees. Their target market is NDIS clients but can work well with Empowered Ageing's way of facilitating funding.
This business is another online marketplace for care workers to find care recipients. They charge fees. Generally we are unimpressed with their systems.
- Find a Carer
Another business running an online marketplace for care workers to find care recipients. They charge fees.
This online business offers care workers at hourly rates. Unlike other businesses, the workers are employed by Hireup rather than contracted directly to you. The offered services are wider ranging than just care work.
1300 88 66 01
BrightSky is the social enterprise of ParaQuad NSW, it supplies specialist health care products including those for mobility, continence, wound care, skin care, bathing and showering. They home deliver supplies.
- Aussie Organisers
0416 163 192
This business can provide practical help in packing up household belongings when downsizing, moving, settling a deceased estate, or similar situations.
- Australia Post
Most post offices will facilitate you obtaining a police certificate. They have a paper form to fill out and a fee. They will verify your identity, so take the ID documents asked for in their instructions. Australia Post will process your police check quickly, sometimes emailing you a certificate within hours.
- Service NSW
- NSW Police
NSW Police can provide a police certificate. First apply online, then you have to visit a police station to verify your ID.
It is standard practice in aged care for every worker to provide a police certificate. Do not be embarrassed to ask for a copy of their certificate.
There will be a fee to apply for a police certificate, usually in the range of $50 to $100. There are many private agencies which facilitate police checks for workers seeking employment in industries asking for them.
- Scan Bot
This is an app to load on a smart phone, Android or iPhone, which uses the phone's camera to capture an image of a document then save it as a PDF file. It can make it easy to document receipts for claiming aged care expenses.