We are a business and we charge fees, but our fees are lower than traditional providers. Our monthly statements show our fees. Generally our fees are paid out of the government funding as they are charged to your client account.

Our fees are designed to be fair and to motivate us to help you spend the government funding on your care.


  • We charge a 15% Administration Fee.
  • We charge a 10% Claim Fee of each reimbursement we pay.
  • No Exit Fee.
  • No Case Management Fee.
  • We do not keep unspent funds.

Administration Fee

We charge an Administration Fee. This contributes to the overheads of running our organisation.

Our Administration Fee is 15% of your package funding.

Our Administration Fee is charged to your client account each month.

Claim Fee

When we reimburse you for aged care costs, or pay a third party for aged care provided to you, we charge a Claim Fee of 10% of the payment. Our Claim Fee is charged to your client account.

Fees for Home Care Services

Since we specialise in self managed care whereby clients source care themselves, we generally do not charge for services like cleaning, meal preparation, transport, social support, etc.

We help our clients recruit care workers, purchase aids and source other aged care services on the open market. This generally means the cost is less than as charged by traditional aged care providers. Our clients can negotiate prices with individual privately hired care workers.

Current rates vary from $25 to $50 per hour for care workers providing typical home care. Health care professionals including nurses, occupational therapists and similar will charge more.

However, in special cases we may directly provide home care services. If we do we would discuss costs with you. We do not charge a Claim Fee on any service we provide ourselves.

Client Contribution

The Australian federal government helps older people live in their home by subsidising aged care delivered via home care packages. Home care packages are conceived as subsidised care rather than free care. As a subsidised service it is expected that care recipients contribute to the cost of their care. The extent of the Client Contribution is means tested. As a client is assessed to have the means to contribute more to the cost of their care, they are expected to do so by paying more, and the government subsidy is so reduced. The Client Contribution includes a Basic Daily Care Fee plus an Income Tested Care Fee.

Currently, and for some years past, the Basic Daily Care Fee is set at 17.5% of the single age pension. This means the regulated Basic Daily Care Fee changes as the age pension is indexed.

The Income Tested Care Fee is means tested. The means test is similar to that for the age pension.

If your means test results in your Income Tested Care Fee being zero, your home care package subsidy will be the full amount for its level. If your Income Tested Care Fee is calculated as more than zero, your subsidy will be reduced on the expectation that your potential funding and your Care Budget will still be the same amount for the package level because your Client Contribution can be higher.

The Client Contribution for a full pensioner calculates to approximately $320 per month.